Privacy Policy

This Privacy Policy (“Policy”) explains how CreatorHub Technologies Inc. (“Company”, “we”, “us”, or “our”) collects, uses, stores, shares, processes, and protects personal information and business information through the CreatorOffice.app platform, website, mobile applications, integrations, APIs, and related services (“Platform”).

1. Scope of This Policy

This Policy applies to all users including creators, influencers, businesses, agencies, contractors, website visitors, and individuals interacting with the Platform.

2. Information We Collect

We may collect:

• Name, email, username, and profile information
• Billing and payment information
• Social media profile data and analytics
• Revenue, invoices, expenses, and financial records
• Uploaded receipts, contracts, and documents
• Creator engagement metrics
• Device information, IP addresses, browser data
• Customer support communications
• Usage logs and activity records

3. Information From Connected Platforms

If users connect Instagram, TikTok, YouTube, Meta, Stripe, Google, or other third-party services, we may receive information made available through authorized APIs and integrations.

4. How We Use Information

Information may be used to:

• Operate and improve the Platform
• Generate analytics and creator insights
• Organize creator business activities
• Categorize expenses and transactions
• Generate invoices and reporting
• Improve user experience
• Detect fraud or abuse
• Provide customer support
• Comply with legal obligations

5. AI & Automated Processing

Certain features may use artificial intelligence, algorithms, machine learning, automated categorization, or predictive systems to generate insights, analytics, classifications, or recommendations. These outputs may not always be accurate or complete.

6. Legal Basis for Processing (GDPR)

Where GDPR applies, we process information based on:

• User consent
• Performance of contracts
• Legitimate business interests
• Legal obligations
• Protection of legal rights

7. Sharing of Information

We do not sell personal information. Information may be shared with:

• Cloud hosting providers
• Payment processors
• Analytics and infrastructure providers
• Security and fraud prevention providers
• Legal or regulatory authorities where required by law
• Service providers assisting with operations

8. International Data Transfers

Information may be processed or stored outside the user’s country of residence, including Canada, the United States, and other jurisdictions where service providers operate.

9. Cookies & Tracking Technologies

We may use cookies, tracking pixels, analytics technologies, session identifiers, and related technologies to improve functionality, personalize experiences, and analyze Platform performance.

10. Data Retention

Information may be retained as necessary for:

• Providing services
• Compliance with tax and accounting laws
• Security and fraud prevention
• Backup and disaster recovery
• Dispute resolution and enforcement

11. Data Deletion Requests

Users may request deletion of personal information subject to legal, contractual, operational, backup, or compliance obligations.

12. User Rights

Depending on applicable law, users may have rights to:

• Access personal information
• Correct inaccurate information
• Request deletion
• Restrict processing
• Withdraw consent
• Request portability of data

13. Security Measures

We implement commercially reasonable safeguards including:

• Encryption
• Authentication systems
• Access controls
• Monitoring procedures
• Security reviews
• Incident response processes

14. Data Breach Response

In the event of a reportable data breach, the Company may notify affected users and authorities as required by applicable law.

15. Financial, Tax & Analytics Disclaimer

The Platform does not provide accounting, tax, legal, or financial advice. Users are responsible for verifying all financial information, analytics, invoices, tax reporting, and compliance obligations.

16. Third-Party Services

Third-party services integrated into the Platform maintain independent policies and practices. The Company is not responsible for third-party privacy or security practices.

17. Children’s Privacy

The Platform is not intended for individuals under 18 years of age. We do not knowingly collect information from minors.

18. Marketing Communications

Users may receive service notifications, updates, marketing communications, and promotional materials. Users may opt out of marketing communications where permitted by law.

19. Creator & Advertising Compliance

Users remain responsible for complying with influencer disclosure laws, advertising regulations, platform rules, sponsorship disclosure obligations, and consumer protection laws.

20. Changes to This Privacy Policy

The Company may modify this Policy at any time. Updated versions will be posted on the Platform or website.

21. Contact Information

info@creatoroffice.app
https://creatoroffice.app